How can we help?
Search the answers below, or write to us. We reply within two working days.
Top questions
How do I cancel my subscription?
On iPhone: Settings, your name, Subscriptions, FeinLens. On Android: Google Play, Payments and subscriptions. Deleting the app doesn’t cancel it.
Why does a piece have the wrong colour or fabric?
Light and shadows can fool any camera. Open the piece, tap “Fix this” and change it; your outfits update straight away.
My plan isn’t showing on my other device
Open Profile, Plan and usage, Restore purchases on that device, signed in with the same Apple or Google account.
A photo says “No clothing found”
Make sure the piece fills most of the frame and isn’t folded into a small square. Failed photos don’t count toward your monthly analyses.
How do I get a copy of my data?
Profile, Privacy and data, Request a copy. We email a download link within 48 hours.
How do I delete my account?
Profile, Privacy and data, Delete account. It lists exactly what will be deleted before you confirm. You can also request deletion without the app on the account deletion page.
How many pieces do I need to start?
Five is enough for your first outfits. Start with the pieces you wear most and add more whenever you like.
Which phones does it run on?
iPhone with iOS 16 or later, and Android 10 or later.
Why did I get this outfit?
Every card has a short reason that names the pieces, for example which one warms up the other. If you disagree, skip it or swap one piece.
Can I swap just one piece?
Yes. Tap a piece on the outfit card and choose another from your wardrobe that fits the occasion and the weather.
Nothing matches that yet. Write to us below and we will help.