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Delete your FeinLens account

You can delete your account and everything in it at any time, in the app or, if you no longer have the app, by email.

Delete in the app

  1. Open FeinLens and go to Profile.
  2. Tap Privacy and data.
  3. Tap Delete account. The screen lists exactly what will be deleted.
  4. Confirm. You are signed out straight away.

Deleting your account does not cancel a paid subscription. Cancel it in your App Store or Google Play subscriptions as well, or you will keep being billed by the store.

What is deleted

Deleting your account removes:

  • Photos and cut-outs. Your original photos, cut-outs, thumbnails and data exports.
  • Wardrobe and history. Your pieces, outfits, likes, skips, wear log, saved outfits and suggestion history.
  • Profile and settings. Your profile, preferences, saved location, and the name and email address linked to your account.
  • Connections. Your subscriber record at our subscription processor (RevenueCat) and the Sign in with Apple connection, which we revoke.

What we keep

Cost records of automated image-reading calls are kept for accounting with your account reference removed, so they can no longer be linked to you. Store purchase records stay with Apple or Google under their own policies.

When it happens

  • Immediately: your sessions end and your account is no longer visible.
  • Within about a day: an automated job deletes your files, wardrobe and profile.
  • Within 30 days: the remaining copies in our backups expire.
  • You get a confirmation email once the job has finished.

No access to the app?

If you uninstalled the app or cannot sign in, email us from the address linked to your account and ask for deletion.

Send your request to help@feinlens.app

  • Write from the email address you used to sign in (for Sign in with Apple with a hidden email, tell us the name on the account).
  • Put “Delete my FeinLens account” in the subject.
  • We may ask one question to confirm the account is yours.

We handle requests within 30 days, usually much sooner.

Subscriptions

Cancel in your store account: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, Payments and subscriptions.

Want a copy first?

In the app, go to Profile, Privacy and data, Request a copy. We email you a download link that is valid for 7 days.

More on what we keep and why is in the privacy policy.